Getting started: trezor.io/start
The official onboarding hub is trezor.io/start. It guides you through initial device setup, firmware updates, and the recommended download of the Trezor® Suite App. The Suite is the central interface for wallet management; it never collects your private keys — those remain on your hardware device.
Trezor® Suite & App download
Search "Trezor Suite Download" on the start page to obtain the correct installer for Windows, macOS, or Linux. The Suite lets you add accounts, send transactions, and perform firmware updates safely. Use the Suite’s official prompts — do not attempt manual firmware flashes from untrusted sources.
Trezor® Bridge — why it's needed
Trezor® Bridge is a local helper that enables your browser or Suite to communicate with the device. If your browser fails to detect the Trezor® device, installing the "Trezor Bridge Download" from the official site resolves most detection and permission issues.
Troubleshooting: login, connection & verification
Many phrases users search are "Trezor login", "Trezor Wallet Login", "Trezor Login not working" or "Unable to login Trezor". Note: you unlock access by entering your PIN on the device and confirming actions — there is no central cloud login. Common fixes include:
- Use a data-capable USB cable and try another port or system.
- Install or reinstall Trezor® Bridge and restart your browser.
- Update Trezor® Suite and device firmware via official prompts.
- If you see "Can't verify Trezor Wallet" or "Error Connecting Trezor Account", inspect running security software and browser extensions that might block USB access.
Account recovery & 2FA considerations
If your device is lost or damaged, perform Trezor Account Recovery using your 12–24 word recovery seed. Never enter your seed online. For "Trezor 2fa reset" scenarios: Trezor® can act as a U2F hardware key, but resetting third-party 2FA must be done through the service provider — Trezor® itself does not centrally reset those services.
Trezor Help Center & official support
For persistent issues like the "Trezor suite App not Working" or firmware errors, consult the Trezor Help Center on trezor.io. Use only official support channels listed there; avoid unverified links, downloads, or instructions from social media.
FAQ
- 1. Where do I download Trezor® Suite and Bridge?
- From trezor.io/start — always use the official site.
- 2. Why won't my browser detect my Trezor®?
- Install Bridge, allow USB permissions, use a data cable, and disable browser extensions that block device access.
- 3. What is "Can't verify Trezor Wallet"?
- It usually means the Suite or Bridge cannot confirm a secure connection; verify software versions, reinstall Bridge, and ensure firmware is up to date.
- 4. How do I recover my wallet?
- Use your recovery seed in Trezor® Suite or a compatible recovery tool following the official guidance at trezor.io/start.
- 5. Can Trezor® reset third-party 2FA?
- No — follow the third-party service’s recovery steps. Trezor® serves as a hardware key but doesn’t manage external accounts.
- 6. When should I contact support?
- If official steps don’t resolve persistent errors, use the Trezor Help Center links at trezor.io and follow verified support instructions.